Privacy policy

Privacy Policy

Last updated: May 3, 2026

Sarv’s Arts and Crafts LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Sarv’s Arts and Crafts LLC is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including payment information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information, including your username, password, security questions, preferences, and settings, if account functionality is used.
  • Transaction information, including the items you view, put in your cart, purchase, return, exchange, or cancel, and your past transactions.
  • Customization information, including uploaded images, artwork, text, design files, preview/proof image URLs, placement data, sizing data, crop/frame metadata, and related customization details.
  • Communications with us, including the information you include in communications with us, such as customer support inquiries or chat messages.
  • Device information, including information about your device, browser, network connection, IP address, and other identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, make a purchase, upload custom design content, communicate with us, subscribe to emails, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you visit our website or use our products, services, cart, checkout, or customizer tools, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable technology, payments, shipping, cloud storage, CDN delivery, chat, email communications, or other services.
  • From Shopify, platform-integrated services, partners, or other third parties as permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences and cart contents, send notifications related to your account or orders, process purchases, returns, exchanges, or other transactions, arrange for shipping, provide customer support, and create a customized shopping experience.

Custom Product Services. We use uploaded images, artwork, text, customization details, preview/proof image URLs, placement data, sizing data, crop/frame metadata, and related information to generate previews, create custom products, process your order, and fulfill your purchase.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email if you subscribe or opt in. You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention. We use personal information to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

Communicating with You. We use your personal information to provide customer support, respond to inquiries, communicate about orders, and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Custom Design Uploads and Customizer Data

Our website allows customers to upload images, artwork, text, or design files for customized products.

When you use our custom product tools, we may collect and process:

  • Uploaded file URLs
  • Preview or proof image URLs
  • Placement, sizing, crop, frame, or design-position data
  • Related customization details

This information may be stored in cart and order line item properties so we can process, produce, and fulfill your custom order.

Customer-uploaded design files and generated preview/proof assets may be stored and delivered using cloud storage, CDN, and media-hosting services used by our customizer workflow, including Cloudflare R2/CDN and other configured media providers.

To preserve in-progress customizer sessions, we may temporarily store draft customization data in your browser using session storage, IndexedDB, and similar browser storage technologies.

Copyright and User Responsibility

By uploading artwork, images, text, logos, or other content to our website, you represent that you own the content or have the necessary rights and permissions to use it for your order.

You agree not to upload content that infringes copyrights, trademarks, publicity rights, privacy rights, or other intellectual property rights, or content that is illegal or violates applicable laws.

We do not claim ownership of customer-uploaded content. We do not verify ownership of uploaded content and are not responsible for misuse, infringement, or unauthorized content submitted by users.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, media hosting, CDN delivery, file upload services, fulfillment, and shipping.
  • With platform-integrated services used to operate the storefront, such as Shopify Inbox chat, customer communication tools, and email/newsletter forms.
  • With business and marketing partners to provide marketing services and advertise to you, where applicable and as permitted by law.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or complete transactions.
  • With our affiliates or otherwise within our corporate group, if applicable.
  • In connection with a business transaction such as a merger, sale, or bankruptcy.
  • To comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce our terms or policies, and protect or defend the Services, our rights, and the rights of users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these features, Shopify may process personal information collected about your interactions with our store, other merchants, and Shopify.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services.

Cookies and similar technologies may be used to:

  • Maintain your shopping session
  • Store cart contents
  • Remember preferences
  • Support checkout functionality
  • Improve website performance
  • Support security and fraud prevention
  • Understand how visitors use the website

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website, including cart, checkout, and customization functionality.

Website Analytics

We may use tools such as Google Search Console to understand how our website performs in search results and to improve our content and user experience.

These tools provide aggregated, non-personal data such as search queries, page performance, indexing information, and site visibility. We do not use Google Search Console to identify individual users.

Email Marketing and Communications

If you subscribe to our email list, your email address may be submitted through Shopify’s customer/newsletter forms and used to send marketing communications, product updates, promotions, or store updates.

You may opt out of promotional emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails, such as order confirmations, shipping updates, or customer service messages.

Children’s Data

Our website may be viewed by individuals of all ages. However, purchases and submission of personal information for orders should be made by a parent, guardian, or other authorized adult where required.

We do not knowingly collect personal information from children without appropriate consent. If you are a parent or guardian and believe a child has provided us with personal information, please contact us using the contact details below so we can review or delete it where appropriate.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, fulfill orders, maintain your account, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Uploaded design files, generated previews/proofs, and customization data may be retained as needed to process, fulfill, document, or support custom orders, unless deletion is required by applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “sharing” of your personal information or to opt out of processing for targeted advertising, as defined by applicable privacy laws.
  • Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails.

You may exercise any applicable rights by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may also designate an authorized agent to make requests on your behalf where permitted by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent recognized transfer mechanisms, unless the data transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about this Privacy Policy or would like to exercise rights available to you, please contact us at:

Email: info@sarvsartsandcrafts.com
Business: Sarv’s Arts and Crafts LLC
Location: Fuquay-Varina, North Carolina, United States